Benefits of SuperGroup
Why
Whatsapp is amazing in the way it's super easy to use. From our parents to 10 year olds, everyone's on Whatsapp. It's end to end encrypted messaging also assures people that chats are private and cannot be read by any third party. And yet its missing even the most basic analytics like number of users, number of posts, who posts frequently etc.
Analytics
Some basic analytics needed by every group owner
- Group admins need to know who is most active, who is repeat offender, who is not responding & missing out
- Time of day when users are most active
- Info on how many users have read my post When was the last time admin posted on a group How many unread messages since the last time, and any specific mentions
Unanswered Queries
A lot of times users or customers are waiting for an input, or a response from you on something. It can get very difficult to stay on top of these since most people have 1 Whatsapp account for their personal & private conversations. Add to it that once at any given time, you may have 100+ conversations happening. SuperGroup can help you stay on top of unanswered queries so you dont miss out.
Spam
It's a pain to see random forwards / spam in a group that you have carefully curated and built. It's super important to act on it asap. Thankfully now Whatsapp allows group admins to remove spam posts. But you still need to stay on top of every post on the group and act quickly. What if there were a better way ? A bot that could identify potentially harmful posts and alert you ? A bot that could delete very high probability spam posts ? Whatsapp has partnered with IFCN Fact Checking Organizations. Imagine you could automatically weed out such posts.
Improve engagement
An engaged audience is one of the best tools at your disposal. Some of the most powerful people in history were not born rich, but people followed them and they knew the power of an audience. For community managers, SuperGroup provides an engagement score and insights into what steps you should take to improve it. These actionable insights will let you manage your groups better and get the best out of it.
Improved Search
Whatsapp can be very difficult to search. Because exact spellings need to match. It's also difficult to search around a particular date range, nor can you search by a specific user. SuperGroup lets you do this with ease. SuperGroup also lets you search over deleted messages so you know if there are any patterns there. SuperGroup also lets you search over images like bill copies, payment screenshots etc using an inbuilt OCR.
Sentiment & topic analysis
SuperGroup also does sentiment analysis on the group and provides insights.
Backup
With SuperGroup you can backup the images / videos / files being shared automatically, so this way you don't lose that important pitch deck that your friend shared. This also lets you free up space on your phone.
Phone migration is painful
Ever tried migrating your Whatsapp chats to a new phone ? Polls show that 70% of times users are unable to migrate their data across phones (iOS to Android and vice versa). While its okay to miss out on some chats, it certainly is a big problem if you lose your business chats. That is a direct monetary loss. One of the things that SuperGroup does well for you is remove this limitation altogether. Never are your important business groups going to be dependent on your phone.
Disappearing messages
A lot of times you need to enable disappearing messages to save on memory / phone storage. SuperGroup helps there too.
Thread view
A lot of times we want to see whether people have replied to your query / message. This is super difficult to do in Whatsapp because you have to manually scroll and read hundreds of messages. SuperGroup provides a great thread view out of the box, in addition to reactions on your message. This way you can see the real activity your posts create. SuperGroup also lets you see messages that mention you.
Polls
Whatsapp now has polls, and its a feature I really love because its one of the simplest ways to gather insights from users. People dont have to think much. And yet if you wanted to do anything meaningful with a poll, like segregate users who voted for or against something, you need to manually sit and note the contact info of the voters. Not so convenient anymore huh.
SuperGroup is the simplest way to export data into excel or csv.
CRM integration
One of the things Whatsapp sorely misses is a CRM integratio. Managing vendor & customer groups Whatsapp can be quite painful if everything needs to be entered manually into your CRM. At times you want to see simple things like what did this user say ? When was it reported ? Automatic ticket creation. SuperGroup works with a variety of CRMs like Zoho, quickbooks, freshworks ...
User management
Businesses using Google suite or Microsoft tools have a good set of options to remove users and limit their access once they're no longer part of the company. However, no such thing is possible with Whatsapp. With SuperGroup, you never have to worry about old employees hanging around your important groups.
See older posts
Ever wish that you could see posts before you joined a group ? Imagine how useful the added context would be for your business and the agent who supports the customer. They could see what the previous agent had done. With SuperGroup, you can import an entire group history and share it with other users in your organization.
User analytics
New users joining, and users who have left are great leads to go after. SuperGroup gives you the ability to identify and retarget them.
Data Encryption
In this advanced mode, SuperGroup stores all the data in an encrypted fashion so that only you can decipher it.
Group bot
SuperGroup will also let you create a group bot that can take care of regular tasks like delete spam posts etc.
Summary analytics
Whatsapp group on autopilot - get a summary of what happened in your group every night. Users joined, users left, photos etc posted, escalations, urgent issues, spam ...
Image and audio analysis
Do you have users sharing payment screenshots back on the group ? Don't you wish there was a way to automatically verify these payments without having to do it manually everytime ? How about transcribing audio messages ? SuperGroup does that for you.
Location tracking
For serious business owners who use the live location feature of Whatsapp, SuperGroup can build a trace of the user location so you can access it even after the live location ends. This would be super useful for logistics & transportation use cases. You could just ask the user to share his live location on Whatsapp rather than having them install a new app for location tracking.
Laundy list of features
- Group admins need to know who is most active, who is repeat offender, who is not responding & missing out
- Group admins can now delete posts in the group. This means spambot will be super useful !
- Integrate with ticketing services like Freshdesk, Zoho
- Time of day when users are most active
- Info on how many users have read my post
- May need to answer urgent queries
- Disappearing messages don’t get stored, persistence
- Personal message analytics
- Potential user has messaged analytics
- Better search, synonyms / typos, languages
- Can free up storage on phone
- Thread view
- Summary of the group. What did I miss since I last saw ?
- Sentiment analysis
- Spam detection. Reach out to the person who has spammed
- See deleted messages
- Who replied to my message ? Segregate discussions into topics
- Ability to run polls on Whatsapp groups, simple reply tracking
- User joined / left analytics. Ability to retarget them
- Ability for new users to see older posts
- Location analytics (based on phone number) (https://trace.bharatiyamobile.com/)
- Whats being discussed. Aggregate analytics
- Who started the spam post ?
- Images / videos download
- Add a group admin to automatically ban bad actors / other maintenance tasks
- Capture reactions on posts
- Questions directed to you / mentions you may have missed replying to
- Full inbox capture (not just for groups)
- Attached files (never lose access)
- Store as Encrypted data - hashed with a key only the user has (super premium feature)
- Group admin bot that can send messages in
- the group
- Email the chat export to us, and we send you analytics
- Whatsapp group on autopilot - get a summary of what happened in your group every night. Users joined, users left, photos etc posted, escalations, urgent issues, spam,
- analyze payment screenshots :-)
- analyze bill copies (signed) , OCR
- Catalog:
- Update your catalog
- Analyze audio messages
- Live Location - let drivers share live location instead of installing an app to track it.
Try SuperGroup now
Wanna supercharge your Whatsapp & communities ? Try SuperGroup now
